Failure to Communicate

Poor communication between patient and provider led to loss of sight following cataract surgery performed on both eyes.

Providers settle medical malpractice case including attorney fees.

Waste

Employer premiums higher than necessary because of overuse and poor care models, eroding profits.

80% of clinical trials fail to meet enrollment timelines.  22,000 clinical trials in US right now are desperately trying to enroll patients.  Lives lost, billions wasted.

Bad Data / Questionable Intent

The information about the people who knitted or crocheted made her think of her grandmother. And the details about individuals who liked camping made her think of herself.  What business did the insurance company have looking at this information? “It was a dataset that really dug into our clients’ lives,” she said. “No one gave anyone permission to do this.”